Terms and Conditions

General Information

  • If your cake contains figurines made from fondant, whilst edible, we do not advise that they be eaten, due to the presence of reinforcements.
  • Please note if you send a 3rd party to collect, it remains your responsibility to inform the person of the order details and specifications.
  • Please note that all cakes MUST be refrigerated.
  • We accept no responsibilities for any damages sustained to the cake once it has left the premises.
  • Please note we do not have boxes big enough to be able to cover designer cake.
  • We are unable to provide a closed box for a square cake bigger than 45cm

Transporting your cake.

  • When transporting your cake, you need to make sure you have a flat clear space for your cake to sit.
  • This could include the boot or front wheel well, as long it is clear of any other objects.
  • Once the cake is safely stowed in your vehicle, it’s your responsibility and we are not liable for any damages caused by careless handling

Cancellation

  • Cancellation is worked out on the total of the order not the deposit paid.
  • Cancellations of orders will be penalised accordingly:
  • 2 weeks’ notice: 10 % cancellation
  • 1 weeks’ notice: 25% cancellation
  • 2 days’ notice: 100% cancellation
  • Cancellation fees are calculated according to the date the cake is for collection NOT when the order was placed.

Collection

  • When it comes to collection times, we are very strict that client come at the time stipulated on the order.
  • It is the customers responsibility to collect the cake on time.
  • Cakes for Africa and its staff members will not be held responsible for cakes that were not collected.
  • The trading hours for all our branches can be viewed on our website. can be viewed here

Changes to orders

  • All changes must be made via Email or WhatsApp. No telephonic changes will be accepted.

Contact Details

  • Telephone / WhatsApp number: 012 803 6198
    Email address:
    cake@cakesforafrica.com

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