Terms and Conditions
General information:
- If your cake contains “FIGURES” made from fondant, whilst edible, we don’t advice that they be eaten due to the presence of reinforcements – toothpicks, wire ect.
- Please note that if you send a 3rd party to collect, it remains your responsibility to inform the person of the order details and specifications. No refund will be allocated. Items need to be collected on the next business day.
- Please note that all cakes MUST be refrigerated.
- We accept no responsibility for any damages sustained to the cake once it has left the premises.
- Please note we do not have boxes big enough to be able to cover designer cakes.
- We are unable to provide a closed box for a square cake bigger than 45cm’s.
- Good’s will not be released unless payment has cleared into our account.
- Please note that if there is any complaint with regards to the order, it needs to be done in writing on the email or WhatsApp. The whole cake should then be returned as soon as possible to the branch at the cost of the client to be investigated.
Transporting your cake:
- When transporting your cake, you need to make sure you have a flat clear space for your cake to sit. This could include the boot or the front wheel well, as long as it is clear of any objects.
- Once the cake is safely stowed in your vehicle, it’s your responsibility and CFA is not liable for any damages caused by careless handling.
Cancellation procedure:
- Cancellation is worked out on the total of the order and not the deposit paid amount.
- Cancellation of orders will be penalized accordingly:
- 2 Weeks’ notice – 10% cancellation
- 1 Week notice – 25% cancellation
- 3 Days’ notice – 100% cancellation
- Cancellation fees are calculated according to the date of collection the cake is for NOT when the order was placed.
Collection procedure:
- When it comes to collection times, we are very strict that clients come at the time stipulated on their order.
- It is the customers responsibility to collect the cake on time.
- CFA and its staff members will not be held responsible for cakes that were not collected on time.
- Trading hours for all the branches can be viewed on our website.
Changes:
- All changes that are requested by the client MUST be made via EMAIL or WHATSAPP. No telephonic changes will be accepted.
Contact Details:
- Email address: cake@cakesforafrica.com
- Telephone / WhatsApp: 012 803 6198
- Nina Park: 012 549 0436
- Centurion: 012 813 8171
- Instagram: Cakes_for_Africa
- Trading Hours:
- Pretoria East (Willow Park Manor) Mon – Fri 07:00 – 17:30 / Sat 07:00 – 14:00 / Sun 09:00 – 13:00
- Pretoria North (Nina Park) Mon – Fri 08:30 – 17:30 / Sat 08:30 – 14:00 / Sun 09:00 – 13:00
- Centurion Mon – Fri 08:30 – 17:30 / Sat 08:30 – 14:00 / Sun Closed